Technical Support Analyst (Junior)

Parvana Recruitment

  • Portugal
  • Permanente
  • Horário completo
  • Há 13 dias
  • Aplicar facilmente
This is a remote position.About our client:Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.What you will be doing:
  • Serve as the primary point of contact for customer tickets / escalations, ensuring the ITSM tool is consistently updated.
  • Ensure business operational activities are completed in line with customer contracts and internal service-level agreements (SLAs).
  • Proactively follow up on support issues, liaising with the development team and delivering product fixes according to internal procedures.
  • Maintain a good understanding of the delivered solution.
  • Work in different business time zones and be available for on-call support 24/7.
What our client is looking for:
  • Knowledge of the telecom network environment
  • Proven experience in documenting support plans, strategies, and cases for a complex system.
  • Strong experience with at least one scripting language (Shell, Python, Perl) and a solid working knowledge of SQL/No-SQL databases.
  • Working knowledge of Unix and various application configurations, with a focus on production support.
  • Excellent verbal and written communication skills, with the ability to effectively communicate and influence stakeholders at all levels.
  • Able to work effectively both independently and as a self-sufficient team member.
Location/s:
  • Portugal / United Kingdom
Job ID:
  • J107008
For a more comprehensive list of opportunities that we have on offer, do visit our website -

LogicMelon