Care Engineer

Amadora, Lisboa
Permanente
Horário completo

Há 2 mêses

Job Category: Customer ServicesDegree Level: Bachelor's DegreeJob Description:You will be engaged in a dynamic atmosphere that encourages continuous learning, and staying ahead of evolving container technologies and problem-solving skills will play a key role in not only addressing immediate challenges but also in shaping the future of cloud-native application management.Responsibilities:

Troubleshoot and provide resolutions of technical issues in mission-critical OSS systems
Develop, test and deliver fixes and workarounds in code and configuration of customer solutions
Reproduce and document software defects
Track support requests and follow SLAs
Provide technical consultancy related to Nokia products
Analyze and tune customer environments
Update functional specifications
Create and execute test reports
Work closely with cross-functional teams to drive efficient problem resolution

Qualifications:If you have:

Analytical and problem-solving skills
Skilled in troubleshooting and debugging technical issues, with a unified approach to working across cross-functional teams
Experience working in UNIX/Linux environments
Basic knowledge and experience in Java, Perl, TCL or shell scripting
Understanding of databases and SQL
Experience in implementing or testing software solutions
Customer oriented
Self-starter, adaptable, well organized team player able to communicate freely in a multinational team
Proficiency in English, written and verbal

It would be nice if you also had:

Knowledge of OSS/BSS environments and TelCo industry common processes
Experience in network administration
Experience in DevOps, Kubernetes/OpenShift
Troubleshoot container orchestration, deployment, and performance issues
Experience working and designing with a graphical process modelling framework
Knowledge of XML/SOA and Web services
Experience in similar position, working as 2/3 level technical support
Clear communicator with a continuous learning mindset, staying current on evolving container and cloud-native technologies

#LI-HybridAbout Us:Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.About the Team: As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Nokia

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