Customer Service Manager (M/F/D)
- Espinho, Aveiro
- Permanente
- Horário completo
A leading company in the luxury design and manufacturing sector is seeking a
Customer Service Manager
to lead a dynamic and experienced team. This is a strategic position with high visibility, offering the opportunity to work closely with international clients and internal departments to ensure the seamless execution of bespoke projects.The Role
- Lead and develop a team of 12 professionals, ensuring onboarding and continuous training;
- Oversee the full post-sales process, ensuring alignment between commercial, design, production, and logistics teams;
- Monitor service quality, response times, and customer satisfaction;
- Manage escalations and ensure timely resolution of client issues;
- Promote process optimization and continuous improvement initiatives;
- Ensure accurate use of CRM and ERP systems (Primavera);
- Maintain strong communication across departments and with international clients, including *designers*, architects, and luxury hospitality brands.What you'll need to succeed
- Degree in Management, Marketing, or a related field;
- 5-10 years of experience in customer service or operations management, preferably in an industrial or design-driven environment;
- Strong leadership and communication skills;
- Experience with CRM and ERP tools (Primavera is a plus);
- Fluent in English (mandatory);
- Proactive, adaptable, and solution-oriented;
- Comfortable working in a fast-paced, project-based environmentWhat's Offered
- Direct contract with the company;
- Meal card and health insurance;
- Opportunity to work with high-end international clients;
- Collaborative and informal work environment with direct access to leadership;
- Real impact on customer experience and operational efficiency.Next StepIf you are interested in this opportunity, please send us your updated CV.Contactopara responder a este anúncio.
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