Technical Support Specialist in German (M/F/X)

Randstad

  • Lisboa
  • Permanente
  • Horário completo
  • Há 8 dias
Are you a tech enthusiast with a knack for problem-solving and fluent German? Do you thrive on helping others navigate the digital world? If you're ready to turn your passion into a rewarding career, we have an exciting opportunity for you!
Imagine being part of a team that supports users of one of the world's leading Search Engine Platforms. You'll be the go-to expert, providing technical assistance and valuable feedback to enhance their online experience. Join us and contribute to a project that impacts millions of users globally!Skills
  • proficient in German and English, both oral and written (essential);
  • previous experience in a call center environment (preferred);
  • high school diploma or equivalent; higher education degree (a plus);
  • knowledge of technical troubleshooting methods (a bonus);
  • strong ability to diagnose and resolve technical issues;
  • excellent verbal and written communication skills;
  • a passion for providing exceptional customer service;
  • ability to work in a fast-paced environment and adapt to changing priorities;
Responsibilities
  • respond to customer requests via phone, email, chat, social media, and messaging channels;
  • provide pre-sales information, general inquiries, and in-depth technical support;
  • maintain a consistent and professional brand voice in all interactions, both private and public;
  • escalate complex issues to higher support tiers for timely resolution;
  • collaborate with technicians to resolve help tickets efficiently;
  • manage an individual ticket queue and follow management direction to ensure timely resolutions;
  • work flexible hours, including evenings, weekends, and holidays, to meet customer needs;
  • review and provide feedback on help content to enhance user understanding;

Randstad