Security Engineer
- Lisboa
- Permanente
- Horário completo
About the Client
Proximus is at the forefront of digital transformation, offering innovative solutions in telecommunications, ICT, cloud services, and cybersecurity. As a strong international player, Proximus is committed to delivering digital experiences that matter, while fostering a collaborative and inclusive work environment.
We are currently hiring a Security Engineer
The Security Engineer is responsible for providing second-line support and serving as an escalation point, delivering daily assistance to our customers. Key attributes include the ability to work under pressure, exceptional customer service skills, and strong communication abilities. A logical and methodical approach to troubleshooting is essential.
This role is part of a long-term collaboration between Proximus and Experis Portugal, offering the opportunity to work on impactful projects with international teams.Location: Hybrid in Lisbon
Type of contract: Full-timeKey Responsibilities
- Provide second-line support and escalate helpdesk tickets for our customer base
- Operate 24/7 tailor-made and standardized ICT solutions, ensuring service management and meeting/exceeding expectations of external professional customers in accordance with SLAs and SLOs
- Develop, maintain, and share technical expertise, documenting all case-related information clearly and concisely in internal systems
- Handle incidents by ensuring timely pickup and resolution, collaborating with the team to restore service
- Assess and implement changes for customers within the foreseen SLAs
- Bachelor's degree or equivalent experience
- Excellent interpersonal skills and team-oriented attitude
- Between 2 and 5 years of help-desk experience with expertise in security products
- Experience with one or more of the following technologies: Palo Alto, Fortinet, Microsoft Security, F5, Check Point, Cisco, CyberArk
- Understanding security concepts such as IAM, DDOS, CASB, Cloud Security, Endpoint Security, Application Security
- Verbal and written fluency in English (C1 or C2 preferred)
- Opportunity to work with a top-tier international client
- Hybrid flexibility
- Supportive environment focused on continuous learning
- Long-term career opportunities through Experis and ManpowerGroup
Apply now or get in touch for more details. Let's shape the future of digital together.Data de validade: 30/09/2025