Spare Parts Administrator
- Santa Maria da Feira, Aveiro
- Permanente
- Horário completo
- Manage customer requests for spare parts
- Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices
- Manage customer inquiries on spare parts pricing, availability and order processing
- Follow-up on selected customer offers for spare parts to maximize sales
- Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices
- Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
- Manage customer payments terms with financial dpt
- Coordinate logistics according to specificities of the country and requirements from customer
- Process customer requests for return of spare parts and other spare parts-related claims
- Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO
- Follow up on non-conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential (offer follow up)
- Participate to customer review on commercial actions (ASM, CCM, PA)
- Upper Secondary (employement relevant skills)
- College Degree, major in trade, language, logistics or/and information Technology
- English
- Other languages depending upon region covered is a plus
- Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
- Able to work independently and under pressure
- Able to manage priorities and multiple customer requests
- Expertise in Excel and ERP Systems , SAP is a plus
- Certificate in Logistics is a plus
- Knowledge of order management processes
- Excellent communication skills, both written and verbal