IT Support Trainee

Sword Health

  • Porto
  • Permanente
  • Horário completo
  • Há 6 dias
Sword Health is on a mission to free two billion people from pain.With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.Recognized as a , this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our global impact.Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people - accessible to all.The Sword Trainee Program is not about playing it safe, it's where your career meets real-world impact. Over 12 months, you'll be part of a global team using technology to solve human problems at scale, and you'll do meaningful work from day one. You'll build and question, and be pushed to think deeper and move faster. Here, you won't just apply what you learned in school - you'll stretch it, test it, and turn it into solutions. If you're looking for purpose, ownership, and a steep learning curve, this is your launchpad. And if you're ready to turn your potential into something that matters, we're ready for you.You'll join a highly collaborative IT team that globally supports employees across the company. We value teamwork, problem-solving, and continuous learning. This role is designed to help you build your skills with mentorship from more senior team members while directly contributing to smoother day-to-day IT operations.What you'll be doing:
  • Resolve basic support tickets and fulfill common service requests;
  • Provide end-user support (hardware, software, and access issues);
  • Set up and configure new user accounts, devices, and workstations;
  • Assist with the setup and repair of computer equipment;
  • Support IT team members on enterprise applications and IT projects;
  • Help with mobile device management (MDM) under supervision;
  • Document IT procedures and processes to build internal knowledge;
  • Contribute ideas to improve support processes and end-user experience.
What you need to have:
  • Degree in IT or related field (or some equivalent practical experience);
  • Strong interest in IT support and operations; eager to learn and grow;
  • Basic knowledge of Google Workspace Environment;
  • Ability to troubleshoot common technical problems and follow procedures;
  • Good communication skills - able to support non-technical users in a clear and friendly way;
  • Organized, proactive, and curious to explore new technologies.
To ensure you feel good solving a big Human problem, we offer:
  • A stimulating, fast-paced environment with lots of room for creativity;
  • A start of a bright future at a promising high-tech startup company;
  • Access to our health and well-being program (digital therapist sessions);
  • Learning opportunities with tailored mentoring;
  • Remote or Hybrid work policy;
  • To get to know more about our Tech Stack, check
.*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Sword Health