
SAP HCM Consultant - Maintenance & Support (f/m/div.)
- Lisboa
- Permanente
- Horário completo
- Provide global functional support for SAP HCM users, bridging HR teams and IT consultants;
- Resolve 2nd level incidents using the Service Management Tool, collaborating with technical teams as needed;
- Assist HR data teams in maintaining accurate employee data across systems;
- Support Enterprise Structure configurations to align with HR and business needs;
- Analyze system errors and coordinate with Global Application Specialists for complex issues;
- Ensure data consistency across HR IT systems;
- Guide HR teams and end-users on SAP transactions, reports, and programs;
- Maintain knowledge of key SAP HCM modules (PA, PY, PT, OM, ESS/MSS);
- Identify recurring issues and recommend long-term solutions for system stability;
- Support SAP HR and Identity and Access Management users with role assignments and access issues;
- Monitor and report application performance to stakeholders;
- Assist in change and problem management processes, reviewing change requests;
- Create and update user manuals, training materials, and documentation;
- Train end-users on new features and HR maintenance activities.
- Education: Degree in Business Administration, Social Studies, or a related field.
- Experience: One year or more of experience with SAP HR/HCM.
- Knowledge: Proficiency in using MS Office tools. Also, good reporting skills.
- Languages: Fluent in English (C1 level), with German as an asset.
- Personality:
- Logical, structured, and proactive approach to IT solutions;
- Service mindset with empathy, patience, and positivity for internal client support;
- Global disposition with a team focus and strong (intercultural) communication skills for effective collaboration in international virtual teams;
- Flexibility and resilience to adapt to a fast-changing work environment;
- Detail-oriented with a drive to be a thorough and persistent investigator.