Ecommerce Fulfillment Supersivor
Pandora
- Lisboa
- Permanente
- Horário completo
- Supervises associates engaged in all operational activities, including inventory management, customer service and carrier communication on day-to-day basis
- Promote excellent customer service by training junior staff, ensuring customer inquiries and complaints are handled in a professional and timely manner
- Performs operational activities including picking, packing and returns management.
- Responsible for team management including resource planning, operational productivity reporting and communication to Pandora HR
- Maintains an awareness of service level requirements and operational security best practices
- Stock management accuracy
- Picking and packing time
- Customer service satisfaction
- Team management (employee NPS / retention of staff)
- Experience as a store manager, logistics, operations, warehouse, stock management or similar.