German-Speaking Technical Support Agent in Porto, Portugal
- Porto
- Permanente
- Horário completo
- German-language inbound customer support via phone, chat, and email
- Responding to customer inquiries and documenting relevant case information
- Ensuring excellent customer satisfaction
- Assisting with pre-sales, general inquiries, and technical support issues
- Appropriately addressing customer escalations and accurately documenting the process
- Collaborating with other technicians to resolve or properly close tickets
- Maintaining the internal ticketing system in English
- As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.
- Work in the office Porto
- Competitive salary+ Welcome bonus
- Option for long-term accommodation
- Private health insurance
- Growing opportunities and possibilities for an international career
- Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!
- Native-level German language skills (C2) + fluent English
- Experience in customer/technical support is an advantage
- Patience to communicate and solve issues
- Handle all data and personal information with the utmost confidentiality
- Proactive, self-motivated, and a great team player
Porto is a vibrant city in northern Portugal with around 220,000 residents in the city center. Located along the Atlantic Ocean, it boasts excellent shopping, top cuisine, a lively nightlife, and rich cultural heritage. Thanks to its warm climate and growing expat community, Porto has become one of Europe's top relocation destinations.Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.