Service Delivery Operations Senior Analyst - Team Lead
Logical Recruitment Partners
- Lisboa
- Permanente
- Horário completo
- Competitive Compensation: The selected candidate will earn €28,000 annually (x14 months @ €2000/month), along with a meal allowance, health insurance, car, telecommunications, and flexible benefits bonus.
- Dynamic Environment: Work alongside a diverse and talented team in one of Europe's most captivating cities.
- Professional Growth: Take ownership of career development and contribute to the future growth of the established team.
- Exciting Benefits: Enjoy perks such as public transportation passes, premium health insurance, and more!
- Maintain and nurture key client relationships.
- Own the delivery of service and service metrics to clients, meeting contractual agreements.
- Drive continuous improvement and value-add initiatives.
- Embed new processes and workflows into the team.
- Allocate resources effectively and manage team members' development and performance.
- The ideal candidate will have 6+ years' experience managing teams in an outsourced/operations environment.
- Demonstrated ability to meet SLAs/metrics and manage revenue/financial aspects.
- Strong organizational and time-management skills.
- Excellent negotiation, mediation, and conflict management abilities.
- Proven track record in change management and service improvement.
- Ability to thrive in a process-driven, high-demand environment.
- Outstanding communication and interpersonal skills.
- Fluency in English is essential.
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