Service Desk Agent with French, Spanish & English

Fujitsu

  • Braga
  • Permanente
  • Horário completo
  • Há 4 horas
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  • Technical Capability: Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
  • Business Awareness: Develop an understanding of the customer's environment and service delivery requirements to enable the delivery of a first-class service.
  • Process: Documents taken in resolving routine customer enquiries ensuring established processes/systems are followed.
  • Problem Solving: Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.
  • Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
  • Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
  • Personal Development: Takes ownership of own development and has a development plan in place.
Qualifications - External Key Performance Indicators
  • Feedback from customers, colleagues and team managers.
  • Technical assessments if applicable
  • Evidence of sharing and re-use of knowledge.
  • Correct management of processes followed to deliver the service.
  • Percentage of customer problems resolved within required timescales.
  • Meeting service level requirements.
Relocation Supported: NoVisa Sponsorship Approved: NoAt Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by law.We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.Copyright 1995 - 2024 Fujitsu×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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