Workplace Engineer

• The Workplace Engineer will need to review, assess, and define technical requirements (including sign off) for Flutter Group Functions Projects, based on suitability to align with divisional requirements.

• With a specific focus on Atlassian (Jira, Confluence, Access, Insight), Slack and Okta, the role will ensure the ongoing configuration, maintenance, and administration of these tools.

• Evaluate and manage the usage of Atlassian services to meet team and business needs, automating user and business requirements to drive enhanced groupwide productivity.

• Full-service engagement and provide ideas, options, solutions, and advice to global projects.

• Drive group engagement, developing and implementing best practice to create a secure workplace, aligning with security controls, compliance, and standards.

• Liaise with other Group functions and the divisional Workplace functions, building and maintaining strong relationships, recognising opportunities for strategic collaboration.

• Define, document, support, and approve LLD’s, process creation, and perform maintenance on Flutter Workplace technologies.

• Design, test and deploy API integrations and introduce software interoperability whenever possible.

• Design, configure, test, deploy and enhance automations. Write and test code, as well as perform code review and provide constructive feedback to ensure quality of code.

• Responsible for the triage and resolution of Flutter Workplace technology Incidents and Service Requests.

• Support the Workplace Architect and Divisional leads with Office Technology and Workplace strategies.

• Facilitate the development and communication of Flutter Group standards for design, development, and deployment.

• Trusted business partner to encourage interaction from the area (answer ad-hoc questions, share technical expertise, improve processes, improve understanding of how business areas interact with Workplace Technology).

• Ownership to create and to drive adoption of standard operating procedures/runbooks and Workplace standards and policies.

• Understand people, process & technology to provide enhanced consultancy, faster reviews, and better engagement.

• Liaise with Third Party vendors and partners.

• On-call likely to be introduced in the future.

• Experience as part of a complex architecture/development practice, working on multiple large and complex projects simultaneously.

• Demonstrable impact on strategic development of technology in a medium or large sized company.

• Experience of User Life Cycle management, automated provisioning\deprovisioning increasing effficeny and strengthening security

• Extensive knowledge of Atlassian, especially apps such as: Access, Jira Service Management, Insight Asset Management and Automation for Jira.

• Experience of Source control management (e.g. Github and Bitbucket).

• In depth understanding of information and technical architecture and operations management disciplines.

• Dependability and consistency in successfully running multiple activities varied in scope and complexity and display of a consistent ability to deliver results on time and on budget.

• Experience in managing global distributed processes with matrix responsibilities.

• Experience with the following technologies is also key:
• Okta
• Atlassian
• Slack and Enterprise Grid
• Office 365 (incl Exchange Online), Azure and MS Intune
• Zoom Conferencing
• GitHub

• Strong verbal and written communication skills.

• Big Thinker: Constantly explores and analyses future scenarios and possibilities to help Flutter respond to change and shape the future; drives self and others to pursue opportunities that will create sustainable value for Flutter; contributes to the functional and the Flutter strategy, mapping and aligning efforts to strategic imperatives.

• Effective Communicator: Provides clarity on business goals; is effective in all types of communication; adjusts communication style to fit the audience; consistently communicates the mission, vision and values to inspire, energise and motivate others throughout Flutter; ensures others understand how their efforts positively impact the bigger picture; creates an environment that encourages effective communication and the sharing of diverse perspectives.

• Customer Obsessed: Builds and maintains strong relationships with stakeholders; champions the needs of customers and the importance of exceeding expectations; builds and delivers solutions that exceed customer expectations; prioritises customer satisfaction and builds commitment in others to provide outstanding service.

• Nimble: Is energised by new and unfamiliar situations and quickly adapts; advocates active experimentation and encourages others to be agile in their approach; is adaptable and flexible when developing others encouraging them to learn quickly when faced with new situations and be open to new ideas and ways of working; proactively shares lessons learned across the organisation.

• Wins Together: Gains trust and support of others, generous with time, advice and knowledge; is able to establish and engage networks to get stuff done rather than depend on authority; seeks out opportunities to break down barriers and collaborate and partner across organisational boundaries.

Blip