Japanese Customer Advisor for Vivino - Portugal
Foundever
- Lisboa
- Permanente
- Horário completo
Are you Japanese native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!Your future project: join our Japanese Customer Support team.Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun.As a customer service specialist in this project, your daily responsibilities will include:
- Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication
- Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
- Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
- Native or proficient level of Japanese (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work #LI-Remote
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture