Backoffice Assistant - German

Randstad

Lisboa
Contrato
Horário completo

Há 2 mêses

Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.Skillshigh school diploma (mandatory);
call center experience (elimination);
native german;
advanced English (C1);
resilience and commitment to the project;
customer focus;
customer orientation;ResponsibilitiesManaging incoming claims submitted by customers who have purchased vehicles internationally;
Assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers;
Monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country);
Overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement;
Furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment;
Communication with buyers will primarily occur via email;
Ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines.

Randstad

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