Support Engineer w/ French
- Porto
- Permanente
- Horário completo
We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.What we are looking for:
- Respond to user inquiries and ensure the effective reception of reported incidents;
- Manage monitoring alert systems and guarantee the timely reception of declared incidents;
- Address or escalate incidents that arise, optimizing system performance in the process;
- Control the implementation of proposed solutions and assess customer satisfaction resulting from these resolutions;
- Strong understanding of banking operations and their information systems;
- Solid knowledge of banking practices and business processes;
- Excellent interpersonal skills to continuously enhance relationships between business units and IT;
- Ability to coordinate and manage interdependencies effectively;
- Proficient in creating and maintaining tracking documents and enriching knowledge bases;
- Experience with ServiceNow or other ticketing systems, log analysis, and incident management;
- Minimum proficiency in French at C1 level.Do you meet most of the position requirements? Then grab this opportunity and apply now!What we offer:
- A project that matches your skills and ambitions, as well as your preferences for working policies and culture;
- A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income;
- An empowering and respectful work culture enriched with social and learning events;
- A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.Some Words From Our Colleagues:
“At KWAN, they make sure that I feel comfortable with the client I'm working for and that what I'm doing aligns with my career aspirations.”
- Luis Caldeira, DevOps @ KWANGrab this opportunity, apply now!web:193.164.202.160:Mozilla/5.0 (compatible):2025-09-03 03:01:43Candidatar a este anúncioPara ter acesso aos endereços (email/site) de candidatura neste anúncio deverá estar autenticado no site.Ainda não tem conta no ITJobs ?
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