Technical Service Operations Manager

• Act as the first point of contact for colleagues and global customers, gathering requirements and translating them into technical and functional solutions.
• Lead the operational lifecycle of tailor-made customer applications: from implementation to ongoing support and optimization.
• Ensure applications run smoothly in production, managing incidents, service levels, and reporting via ServiceNow.
• Work closely with internal stakeholders, external suppliers, and customer representatives, building strong relationships and ensuring clear communication across technical and non-technical teams.
• Apply a hands-on technical approach: work with SQL for data manipulation and queries, review and understand code blocks (Python, JavaScript or similar), and oversee technical aspects of cloud environments (Azure).
• Run operations independently when needed - able to “take the wheel” and ensure continuity even if the wider team is not available.
• Support product implementation activities, including testing and customer onboarding.
• Drive continuous improvement by optimizing processes, service quality, and cost efficiency.
• Collaborate with supplier teams to align on deliverables and performance.

• Several years of experience in application operations/support, and previous experience in a role involving leadership, coordination, or supervisory responsibility.
• Strong experience with SQL (queries, data manipulation), and ability to read and understand code in modern languages (e.g., Python, JavaScript).
• Solid knowledge of Microsoft Azure, ITIL processes, and ServiceNow (including reporting).
• Proven ability to interact with both technical teams and non-technical stakeholders, translating complex issues into clear business language.
• High level of autonomy, problem-solving ability, and ownership - comfortable taking decisions independently.
• Excellent communication and relationship-building skills, especially in multicultural and global environments.
• Strong customer focus and ability to ensure high satisfaction throughout the application lifecycle.
• Fluent in written and spoken English
• Degree in Computer Science, Information Technology, or related field.

• Experience working in supply chain or logistics domains.
• Familiarity with additional tools such as Azure DevOps, OutSystems LowCode, Dell Boomi, or BlueYonder (JDA).
• Exposure to governance frameworks, SLAs/KPIs design, and operational reporting for executives.
• Prior experience managing supplier or third-party teams.

• Permanent contract with long-term career prospects
• Competitive salary aligned with your experience and expertise
• Annual target bonus based on performance
• Daily meal allowance
• Health insurance and Life insurance
• Access to Employee Assistance Program for well-being and support
• A flexible work model, including the possibility to work remotely.

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