Social Media Management & Customer Success Internship

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  • Porto
  • Estágio
  • Horário completo
  • Há 3 dias
About:SWEAR London is built on a sustainable foundation, rejecting mass production in favor of made-to-order craftsmanship. All shoes are handcrafted in Portugal by experienced artisans, ensuring ethical labor, fair conditions, and a lower carbon footprint through local, transparent production.By combining traditional techniques with a rebellious spirit, Swear challenges fast fashion with conscious choices — proving that sustainability and individuality can go hand in hand.Your mission:We are seeking a passionate and digitally-savvy Social Management & Customer Success Intern to join our dynamic team. This is an exciting opportunity for an aspiring marketing and customer experience professional to gain hands-on experience in brand building, community engagement, and customer relationship management within the fast-paced and visually-driven world of fashion footwear. You will play a key role in amplifying our brand voice, connecting with our global audience, and ensuring a seamless customer journey from first contact to post-purchase.The journey:
  • Content Support: Assist in planning, creating, and scheduling engaging content (photos, videos, stories, reels, captions) for Swear London's social media channels (e.g., Instagram, TikTok).
  • Community Engagement: Actively monitor comments, messages, and mentions, responding to our audience in line with Swear London's brand voice and fostering a strong online community.
  • Customer Support: Provide friendly and timely assistance to customer inquiries across multiple channels (email, chat, social media), ensuring an excellent service experience that reflects Swear London’s values.
  • Order & Issue Resolution: Support in tracking customer orders, managing exchanges/returns, and resolving any post-purchase issues with empathy and professionalism.
  • Automation Process Support: Assist in setting up and optimizing automated workflows for customer communication (e.g., order confirmations, follow-up emails, FAQs), helping improve efficiency and response times.
  • Influencer & UGC Monitoring: Help track user-generated content (UGC) and identify potential micro-influencers or brand advocates.
  • Performance Tracking: Assist in collecting data and generating basic reports on social media performance, engagement rates, and audience growth.
  • Campaign Support: Provide administrative and creative support for ongoing social media campaigns and product launches.
What you’ll bring to the team:
  • Currently enrolled in or recently graduated from a degree program in Marketing, Communications, Fashion Management, Digital Media, or a related field.
  • A strong passion for fashion, footwear, and the luxury lifestyle industry.
  • Excellent understanding of major social media platforms (Instagram, TikTok, etc.) and their unique features.
  • Basic experience with content creation tools (e.g., Canva, Adobe Express, CapCut) is a plus.
  • Strong written and verbal communication skills, with an eye for compelling visuals and engaging copy.
  • Highly organized, proactive, self-motivated, and eager to learn in a fast-paced environment.
  • Customer-oriented mindset with problem-solving skills and empathy.
  • Interest in learning about automation tools (e.g., CRM platforms, email automation) is a plus.
  • Ability to work independently and collaboratively within a small team.
What you'll develop:
  • Hands-on experience in social media strategy and brand management for a renowned footwear brand.
  • Direct mentorship from experienced professionals.
  • Opportunity to contribute to real-world campaigns and see your work impact brand visibility.
  • A valuable addition to your professional portfolio.
  • A dynamic and creative work environment.
This is your chance to step into the industry, learn from the inside, and help shape the next chapter of sustainable, statement-making footwear. Apply today — your journey starts here!PlatformE

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