Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.The Universal Banking Finastra Cloud is supported by a global cloud infrastructure leveraging Microsoft Azure technologies, system integrators and solution partners delivering Finastra Universal Banking solutions intended for the highest level of security, performance and operating excellence.Application Technical Operations group will be responsible for monitoring and administrating end-to-end Cloud Core Banking solution for multiple customers around the world, ensuring Infrastructure & Application monitoring, implementing planned activities to upgrade the applications working collaboratively with multiple technical groups from Product, DevOps, Global Services and Customer Support.ResponsibilitiesAs an AppOps System Engineer - Database Administrator, your key responsibilities will include:· Database Installation and Administration: Install, configure, and manage databases in live environments, with a focus on PostgreSQL.· Performance Tuning: Fine-tune database performance to ensure optimal operation and efficiency.· Monitoring: Continuously monitor database health and performance, identifying and resolving issues proactively.· Infrastructure Management: Deploy and manage Linux Azure Virtual Machines (Linux RHEL 8.x, 9.x) and PaaS services (storage accounts, key vaults, PostgreSQL Flexi Server) using DevOps pipelines.· Application Operations: Install and configure new releases, service packs, patches, and hot-fixes for Core Banking Solutions via Azure DevOps pipelines.· Incident and Event Management: Investigate and troubleshoot technical issues and incidents in live or implementation client environments, ensuring timely resolution and adherence to SLAs.· Integration Management: Configure and maintain integrations of the Core Banking solution.· Automation: Develop and maintain scripts for operational task automation.· Access Management: Administer access management using Finastra Corporate Access Management tools.· Service Reviews: Participate in periodic service reviews, providing updates and recommendations for improvements.· Knowledge Management: Create, review, and update knowledge-based articles in the Application Operations repository.· Proactive Monitoring: Collect and evaluate application performance metrics, providing feedback to Product & QA teams.· Innovation and Improvement: Drive innovation by adopting new cloud technologies and identifying operational tasks for automation.· Collaboration: Work closely with Universal Banking business units to enhance monitoring practices and service improvements.Skills and Qualifications· Education: Bachelor's degree in Computer Science, Software Engineering, or equivalent.· Experience: 2-4 years of hands-on experience in public cloud infrastructure and services (preferably Microsoft Azure).· Technical Skills:· Proficiency with Windows and Linux operating systems (RHEL 8.X, 9.X).· Experience with Azure cloud PaaS services (Azure Data Factory, Microsoft SQL, storage accounts, load balancers).· Strong knowledge of PostgreSQL with 2-4 years of hands-on experience.· Knowledge of IT operations, High Availability, Zone Redundancy and Disaster Recovery architectures.· Basic networking knowledge and troubleshooting skills.· Experience with scripting languages (SQL, Perl, Python, Korn Shell, Windows batch), and middleware (Apache Tomcat, IIS Server, Java technologies, JBoss EAP).· Experience with DevOps technologies, preferably Azure DevOps.Soft Skills:· Strong analytical and problem-solving skills.· Excellent written and verbal communication skills.· Customer-centric mindset with a focus on service delivery.· Ability to prioritize and manage multiple tasks with minimal supervision.· Agile and collaborative working style.We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*· ESG: Benefit from paid time off for volunteering and donation matching.· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.*Specific benefits may vary by location.At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.Be unique, be exceptional, and help us make a difference at Finastra!
