Junior Customer Solutions Expert

Lisboa
Permanente
Horário completo

Há 3 dias

We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.Are you passionate about helping people and creating a positive impact? Pipedrive is seeking a junior customer solutions expert to join our customer solutions team in our Lisbon office. In this role, you'll work alongside a dedicated support team to resolve customer questions and queries, contributing to our mission of turning customers into loyal fans.Your new adventure:

Provide friendly, efficient, informative and fast support to customers via live chat, email, and phone
Collaborate with product management, engineering, and other teams to stay updated on the latest Pipedrive features
Diagnose root causes of customer issues and deliver effective solutions
Contribute to customer satisfaction and retention by offering excellent service
Help Pipedrive grow by turning both existing and new customers into loyal fans, taking any conversation as an opportunity to help retain and grow our customer base

Does this sound like you?

Fluency in English and Portuguese (spoken and written), mandatory
Great customer service skills such as active listening, responsiveness, and thorough follow-through further escalation
Excellent interpersonal and communication skills
Soft skills focused on risk management and negotiation
Comfortable multitasking and managing several customer interactions simultaneously
Familiarity with email systems, including filtering, spam management, and integration is a plus
Basic knowledge of sales processes, including leads, opportunities, and deal tracking is a plus
Experience in a customer-facing role (preferred)
Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
Confident using helpdesk tools like Intercom, Freshdesk, Zendesk, among others

Why Pipedrive?

People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other-no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
We've got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave-because we take care of ourselves and our people
Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

For this role, we anticipate a total compensation range of 17,000€-21,000€ gross per year, depending on your experience and qualifications. This includes a shift allowance, meal allowance (paid via meal card) and access to our FlexBen program (flexible benefits tailored to your needs).Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship.#LI-Hybrid#LI-MM1We're on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team.If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

Pipedrive

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