Intelligence & Response Analyst - EMEA
- Lisboa
- Permanente
- Horário completo
Location: Lisbon (In-office with some hybrid opportunities, subject to local legal requirements)
Reports To: Regional Security & Safety ManagerPosition Overview:
As a Global Security & Safety (GSS) Intelligence & Response Analyst, you will play a vital role in supporting Zendesk’s Global Security & Safety team. Your primary responsibilities will include gathering intelligence, reporting threats, responding to critical incidents, and monitoring alarm systems. You will work in a dynamic environment, partnering with peers and cross-functional teams across the globe to deliver high-quality products and insights that enhance the safety and security of our organization.What You'll Be Doing:
- Threat Reporting: Develop work products related to current and emerging physical security threats and trends. Collaborate with internal and external stakeholders to produce detailed threat assessments for offices, travel, and other high-risk situations.
- Alarm Monitoring and Response: Monitor alarm systems and respond promptly to security alerts, ensuring that appropriate actions are taken to mitigate risks.
- Life Safety Incident Monitoring: Actively monitor for life safety incidents globally, providing timely assessments and responses to ensure the safety of personnel and assets.
- Intelligence Detection and Threat Monitoring: Conduct intelligence detection and threat monitoring efforts to identify potential risks and vulnerabilities impacting the organization.
- Incident Reporting: Write detailed incident reports and participate in After Action Reviews (AARs) to evaluate response effectiveness, ensuring lessons learned are integrated into future strategies.
- On-Call Rotation: Participate in an on-call rotation approximately every six weeks plus occasional holidays, responding to urgent security incidents and providing support as needed.
- A proactive and adaptable mindset, with the ability to manage unexpected incidents effectively.
- Strong interpersonal skills, enabling you to resolve complex problems, build partnerships, and collaborate effectively across diverse teams.
- Excellent communication skills, with the ability to convey complex information clearly.
- A commitment to continuous improvement, strategic thinking, and a keen eye for detail in all aspects of your work.
- Proficiency in utilizing OSINT and other sources, methods, and tools.
- An interest in joining a team with a focus on learning and opportunities for growth and development.
- Basic Qualifications:
- 1-2 years of analytics experience in an intelligence, investigations, or similar role.
- A customer-service based approach to your work.
- Fluent in English (C1 level or above), able to communicate clearly both verbally and written.
- Proficiency in analytical report writing and presenting findings to decision makers.
- Preferred Qualifications:
- 3+ years of experience as an intelligence analyst in a military, law enforcement, or corporate security environment.
- Experience in information collection and analysis, focusing on transnational and functional topics.
- Knowledgeable in regional issues with the ability to analyze and describe the impact of events clearly.
- Demonstrated experience with incident response and crisis resolution initiatives.
- Bachelor’s degree in a security, international studies, or related field preferred.