German-speaking Client Support in Lisbon, Portugal
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- Lisboa
- Contrato
- Horário completo
- Responding to customer inquiries via phone, email, or chat Identifying customer issues
- Performing troubleshooting to find solutions
- Documenting each action taken
- Categorizing cases and potential errors
- Assisting customers in using paid products
- Escalating complex issues according to established procedures
- Relocation support (€2000 relocation bonus, full bureaucracy assistance, help with accommodation search)*
- Attractive compensation package (base salary plus language bonus, transportation bonus, and performance bonus)
- Plus meal allowance (7,63 € net daily) New office spaces in the picturesque location of Lisbon (near the beach)
- Career growth and development opportunities
- Pleasant and inspiring work atmosphere
- Emerging global company with an impeccable reputation
- Complimentary fruit, coffee, tea, water, and much more
- Fluent German skills (at least C1 level, ideally native proficiency)
- B2 level of English
- Excellent communication skills (both oral and written) and interpersonal abilities
- Quick grasp and adaptability in learning new processes, concepts, and skills
- Outstanding organizational skills and time management
- Minimum of 12 months direct customer service experience required, preferably in B2C and/or B2B contact centers
- Strong communication skills, both verbally and in writing
- Exceptional native-level written and oral communication skills in the supported language
- Proactive attitude and strong team spirit
- Organized and capable of learning and understanding new processes, concepts, and skills, recognizing that operations are constantly evolving
- Keen attention to detail and a desire to work precisely, efficiently, and at a high standard
- Ability to not only handle customer emotions but also empathize with the customer's situation
- Openness to flexible working hours as needed (may include evenings, weekends, and/or holidays) / Shifts: 8 AM to 8 AM / Monday to Sunday
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