German Technical Support Specialist (B2B emobility) - Lisbon

Gi Group

  • Lisboa
  • Permanente
  • Horário completo
  • Há 3 dias
2025-08-20Full timeContrato direto com o clienteAre you a German speaker that is passionate about technology and sustainability? Do you want to be part of shaping the future of electric mobility? One of our clients is looking for proactive and customer-focused professionals to join our team as Level 1 Technical Support Specialists for eMobility Charging Infrastructure.As a member of our eMobility team, you will be the first point of contact for companies experiencing issues with electric vehicle (EV) charging stations. Your mission is to ensure minimal downtime for EV chargers while delivering outstanding customer service.Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
  • Perform initial diagnostics on EV charging stations, including power status, network connectivity, and user interface issues.
  • Guide customers through standard troubleshooting steps, such as resets, cable inspections, and mobile app configurations.
  • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring accurate and detailed documentation.
Who we are looking for:
  • Education: High school diploma or equivalent; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience: Previous experience in a customer-facing technical support role, ideally in a call center or eMobility environment.
  • Technical Skills: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity). Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is a strong advantage.
  • Communication: Excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and empathetic manner.
  • Languages: German (C1 or above); English (B2)
  • Flexibility: Ability to work in a shift-based environment, including weekends and holidays.
Our offer:
  • Be part of a global leader in innovative technology and sustainable solutions.
  • Work in a dynamic and supportive environment focused on teamwork and continuous improvement.
  • Contribute to building a better future by supporting the adoption of electric mobility.
  • Enjoy opportunities for professional growth and development.
If you're ready to make a difference in the world of eMobility, apply now to become a Level 1 Technical Support Specialist!Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com
Política de Privacidade CandidatosParte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal
Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da LeiContact CenterZ-Atendimento ao Cliente (Pós-venda)158133Lisboa - LisboaA empresa está autorizada a exercer a atividade de trabalho temporário pelo Alvará 783/15 emitido em 1 de Setembro de 2015 pelo Presidente do Conselho Diretivo do Instituto de Emprego e Formação Profissional. O exercício da atividade de recrutamento e seleção está devidamente autorizada pelo Instituto de Emprego e Formação Profissional, constando do Registo Nacional de Agências, previsto no artº 19º do DL 260/2009, de 25 de Setembro, com as respetivas alterações.
Os candidatos devem ler a Política de Privacidade no nosso web site pt.gigroup.com

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