NW Quality Engineer
Vodafone
- Lisboa
- Permanente
- Horário completo
- Operational Monitoring and Configuration:
- Responsible for the day-to-day operational tasks associated with monitoring and configuring network probes;
- Ensure network performance and reliability meet established standards through proactive monitoring and troubleshooting.
- Project Management:
- Lead and coordinate cross-functional projects aimed at enhancing the quality of customer experience within the mobile and fixed internet services;
- Develop project plans, timelines, and milestones, and ensure timely execution;
- Collaborate with cross-functional teams to identify and address network issues, facilitating problem-solving sessions and fostering a culture of collaboration;
- Drive continuous improvement initiatives to ensure the highest level of service quality for our customers.
- Data Analysis and Decision Support:
- Utilize data analysis techniques to derive insights and support decision-making processes related to network optimization and customer experience enhancement;
- Interpret and present findings from data analysis to relevant stakeholders, informing strategic initiatives and operational improvements.
- Master's in Telecommunications, Project Management preferred;
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a dynamic environment always considering the (internal and external) customer priorities;
- Strong verbal and written communication skills with the ability to articulate complex technical concepts to non-technical stakeholders;
- Proven ability to collaborate effectively within cross-functional teams and drive collective success;
- Demonstrated experience in managing projects, including planning, execution, and stakeholder management;
- Proficiency in data analysis techniques and tools to derive actionable insights and support decision-making;
- Solid understanding of mobile and fixed internet services, including network architecture, protocols, and performance metrics;
- Proficiency in SQL and/or Python for data manipulation and analysis;
- Experience with Business Intelligence (BI) tools such as Power BI or Qlik Sense for data visualization and dashboarding
- Familiarity with network monitoring and configuration tools and technologies;
- Portuguese/English Language proficiency.