
Credit to Cash Representative (m/f/d)
- Porto
- Permanente
- Horário completo
- You will proactively handle collection cases within a portfolio of clients, being responsible and accountable for the collection process within that portfolio based on policies and procedures established by the company
- Building a relationship with customers which leads to good payment behavior is part of your job
- You analyze and decide on the creditworthiness of customers (for payments and deliveries) based on internal and external information, defined policies and procedures
- Further you will ensure proper financial measures for collections
- Advising on reconciliation and under/over payments is required
- In addition you own more complex credit management issues when required from the Front Offices
- You have minimum secondary school (High School)
- Strong experience in daily telephone and email communication with customers (handling requests, complaints, etc.) is required
- Excellent communication skills, conflict resolution orientation and stress resistance
- Fluency in Portuguese as a native language, English is a plus
- You have previous experience in credit to cash collections
- SAP/ERP basic knowledge (preferred)
- You have analytical and negotiation skills
- Excel knowledge (Pivot Tables, Formulas (vlookups, conditionals etc) is required for this role