Waiter/Waitress - River Cruises

• Minimum High School diploma. Degree with hospitality focus in addition preferred

• Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the bar operation
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills
• Must be able to deal correctly with confidential information and must be discrete
• Must be well groomed and maintain impeccable hygiene standards
• Extensive walking required and ability to stand on feet for a long time
• Hours may vary based upon organizational needs and operational demands
• Guest focused, service oriented, positive personality and professional appearance
• Flexible and stress resistant, team player, shows commitment
• Extensive wine - and bar knowledge

• Professional welcoming and sales orientated service in restaurant, bar, lounge and on the sundeck

• Fully responsible for the correct use of the MXP WOS (Wait Order System)
• Operation of all SOP procedures according to company standards
• Execution of all F&B activities including functions and special events as laid out by management
• Quality control of the lunch setups in the restaurant and lounge
• Ensuring highest level of cleanliness within restaurant, bar, pantry, lounge, sundeck in accordance with HACCP standards
• Inventory according to company procedures, correct storage of stock; establishing of par levels
• Preparation of opening and closing ships at start and end of season
• Assistance in other departments upon instruction from supervisors (as required)
• Active participation in onboard training programs
• Luggage duty on embarkation and disembarkation day, and participation in loadings
• Following the Wait Order System (WOS) procedures
• Participate in the departmental “Daily Reunion”
• Ability to effectively and professionally deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
• Participating in the daily menu presentation
• Teamwork

• Outstanding flexibility: must be able to work different times of the day, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of OUR CLIENT

• Product Knowledge

• Be fully proficient and knowledgeable about the F&B Operations, including but not limited to menu cycle, function sheets, wine menu, whisky menu, bar menu and suite amenity program
• Become knowledgeable about all itinerary-related ports of call and shore excursions
• Full knowledge of the daily program
• Ensure excellent knowledge about the SSPB program
• KPI Performance

• Positively contribute in achieving / succeeding the KPI goals (quality and financial) for the Restaurant, and the entire Food and Beverage Department
• Strong motivation to achieve the company goals and objectives
• Security

• Full knowledge about safety & security procedures
• Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company

• Implement SOP policies, procedures, standards, as laid out by the management.

• Ensure appropriate appearance and clothing according to the updated grooming standards.

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