ServiceNow Business Analyst/Developer

• Minimum 5 years of professional experience in a similar role (Senior level);
• Bachelor's degree in Computer Science or equivalent;
• Current experience as a Business Analyst with strong involvement in IT Service Management (ITSM) projects (professional experience required);
• Strong knowledge of ServiceNow ITSM modules (Change Management, Service Requests, Incident Management, Problem Management) - CMDB knowledge is a strong plus;
• Expertise in ServiceNow configuration, administration, and hands-on development (including JavaScript, HTML, XML, REST API, SOAP) - mandatory;
• Ability to gather requirements, analyze business processes, and propose optimized technical solutions aligned with ServiceNow capabilities and best practices;
• Experience preparing and executing test plans, coordinating UAT, creating documentation, and conducting end-user training;
• Strong analytical and problem-solving skills, with excellent communication and stakeholder management abilities;
• Knowledge of ITIL best practices;
• English fluency (at least B2 level);
• Residency in Portugal (citizenship, residence permit/work visa) - mandatory.

• Health Insurance;
• Feedback&Coffee - the system that includes Aubay's Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Working model: hybrid in Porto;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;
• Events and Teambuildings.

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• We don't have a dress code;
• We know your name and all address each other informally;
• You will grow in good company. Isn't this one of the ways in which to develop professionally?

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