Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus

Sintra, Lisboa
2.000 € por més
Permanente
Horário completo

Há 1 mês
Aplicar facilmente

Launch Your Journey in E-Commerce Support!Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.Role Overview:As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.Key Responsibilities:

Respond to customer inquiries with professionalism and warmth — primarily through digital channels

Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform toolsGuide users through platform features like cancellations, returns, and account updatesWork cross-functionally with internal teams to deliver timely and accurate support solutionsEscalate challenging or sensitive issues appropriately and efficientlyConsistently meet quality benchmarks and turnaround expectationsOffer clear, solution-focused guidance to enhance the customer journeyStay current on platform policies, feature updates, and e-commerce best practicesRequirements:

Fluent in Italian (C2 level)
Fluent in English (B2 level)
EU Citizenship or Portuguese Residency Card
0-1 year of experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow

Why Join Us:

Attractive Salary: Competitive compensation that values your skills
Performance Bonus: Recognizing your achievements
Meal Allowance: Covering your daily meals
Transportation Support: Assisting with commuting costs
Health & Life Insurance: Comprehensive protection for your well-being
Relocation Package: Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environmentReady to take the next step? Apply today and be part of a team that values innovation and excellence!

Cross Border Talents