Service Operations Analyst (junior)

Dellent Consulting

Porto
Permanente
Horário completo

Há 1 mês

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.In this project you'll contact with the European stock market area and will be able to work for a leading global trading platform that knows the importance of surveillance issues. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities.The job consists in prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work.Key Accountabilities

Prioritization and progression of resolution for faults or queries on the full range of systems;
Troubleshooting issues relating to applications, infrastructure, database, network or security;
Active participation in serious incident, problem and change management;
Undertaking of project work to help implement best support practice.

Profile and Skills

Degree, CET or equivalent in a computer related subject;
Knowledge on fundamental Unix/Linux;
Knowledge on scripting languages such as Shell or Python is important for the daily activities;
Knowledge of ITIL framework and processes is a plus;
Enthusiasm combined with a collaborative attitude;
Excellent communication skills, both oral and written;
English is a must, as it will be used on a daily basis to communicate with other teams and customers;
Excellent interpersonal skills;
Availability to work in shifts.

If this project fits your career expectations, talk to or submit your application through our website . You can also explore our content about the job market .web:193.164.202.168:Mozilla/5.0 (compatible):2024-03-27 04:01:49Candidatar a este anúncioPara ter acesso aos endereços (email/site) de candidatura neste anúncio deverá estar autenticado no site.Ainda não tem conta no ITJobs ?
Aceda e crie já a sua conta.ouEntrar

ITJobs

Candidate-se