We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.About the project:We're seeking Beauty Advisors to join the team in Porto! We're partnering with a leading cosmetics company and looking for talented individuals for Customer Service roles. The ideal candidate is goal-oriented, possesses excellent interpersonal skills, and excels in managing telephone interactions.Responsibilities:
Customer contact via live chat, phone, E-mails, webforms or Social 1:1.
Management of consumer requests relating to Information and complaints.
Providing excellent solutions, and service.
Providing product and beauty advice in a professional, precise and timely manner.
Requirements:
Flawless communication skills, both written and oral in Dutch language (C2) + Advanced English language (B2);
Excellent communication skills, empathy & high focus on customer satisfaction
Customer orientation, problem solving skills, teamwork
Good IT skills - required competence and speed in the use of tools to report interactions
Nice to have:
Prior experience in Cosmetics and Luxury sector is preferential
Knowledge and experience with digital and social media
Previous experience in Customer Service
What we offer
Full time contract
Base salary without accommodation: 1309 €
Base salary with accommodation: 1050 € (room in shared apartment with bills included paid by the employer during the contract)
You will also receive payment for completing the training
CONTRACT:
Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
Private health insurance after contract signature (additionally to the standard insurance).
Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
