French Customer Care Agent - Remote in Portugal
- Lisboa
- Permanente
- Horário completo
- Deliver top-tier support to customers via phone and email across a variety of inquiries
- Provide accurate, complete information using established procedures
- Own each customer query, ensuring timely resolution and follow-up
- Build meaningful relationships through courteous, professional communication
- Meet and exceed quality, compliance, and productivity goals
- Create experiences customers truly valueand were proud to deliver
- Follow management guidance and contribute feedback for continuous improvement
- Remote-first role with flexibility to work from anywhere in Portugal
- Relocation support for candidates outside Portugal:
- Flight ticket reimbursement
- Temporary accommodation assistance
- Competitive salary package
- Health coverage and private healthcare
- A multicultural, growth-oriented environment
- French: C2 level
- English: B2 level
- Strong problem-solving skills and customer empathy
- Confident in troubleshooting basic tech issues (connectivity, systems, devices)
- Ability to guide customers through complex procedures
- EU citizenship, residence card, or manifest of interest