PRM Salesforce Senior Business Analyst (m/f/d)

Amadora, Lisboa
Permanente
Horário completo

Há 2 mêses

Create a better #TomorrowWithUs 🚀At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.With a decade of history and around 1.600 experts, the Portugal Tech Hub is the - Dream Builders, Impact Creators & Future Makers.Are you one of them? Come join us! ⭐About the TeamJoin Siemens' Digital Sales/Marketing team in our mission to revolutionize how we connect with our partners. We're creating the next generation Partner Relationship Management (PRM) system that will transform our business model and enhance customer experience throughout their journey. As part of a global network of IT experts, you'll play a crucial role in bridging the gap between business needs and technical solutions, helping to shape the future of our partner relationships.Your mission will be…

Lead business analysis activities for Salesforce PRM processes and systems
Create and document detailed business requirements and user stories
Manage incident resolution, change requests, and projects according to SLAs
Coordinate with global stakeholders to prioritize and implement business needs
Drive solution refinements for Partner Relationship Management processes
Participate in solution design discussions with the global architecture team
Serve as IT subject matter expert for PRM business processes
Manage data quality and cleansing activities for the PRM system
Lead testing coordination for enhancements and releases
Support business process training and change management
Collaborate with development teams and vendors on integration topics
Monitor and improve delivery processes

We are looking for someone with…

7-10 years of experience in Salesforce business analysis, with focus on Partner Management
Bachelor's degree in Information Technology, Computer Science, or related field (Advanced degree may substitute for some experience)
Fluent English skills, both written and spoken, for effective global communication
Strong hands-on experience with:

Salesforce Sales Cloud and Experience Cloud
Partner Management processes and setup
CRM business process expertise
Agile methodologies and tools
Proven track record in stakeholder management and requirement gathering
Experience in service support and ticket management
Strong analytical and problem-solving abilities
Excellence in documentation and presentation skills
Experience in change management and training delivery
Demonstrated ability to work in cross-functional, global teams
Strong organizational and time management skills

What you can expect from us…A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.What makes us proud as an employer:

Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
Forbes - World's Best Employers (#1 Engineering & Manufacturing)
LinkedIn - LinkedIn Top Companies (#2)
OnStrategy - REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
Fortune - World's Most Admired Companies (#1 Industrial Machinery)
Teamlyzer - Company with the Best Interviews (#1 Technology)

Please attach your CV in English.#Siemens #PortugalTechHubSiemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!

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