Aftersales Service Specialist - Iberia
BYD Europe
- Lisboa
- Permanente
- Horário completo
- Provide field support to BYD Forklift dealers in Iberia, as well as support to other regions upon request
- Facilitate technical training activities for the dealers
- Warranty claim management of the dealers
- Technical communication / explanation / product improvements input
- Perform customer visits with dealers regarding after-sales issues / support
- Assist with dealership appointment
- Provide Technical Sales support to Country Manager as required
- Remote technical support to dealers for troubleshooting
- Travel to dealers and end customers to perform troubleshooting and resolve technical failures
- Draw-up training plan with the A/S managers and provide technical trainings
- Release and circulate technical bulletins and documentations to dealers
- Assist country manager and key account manager for site survey for sales support
- Perform customer visits with dealers regarding after-sales issues / support
- Assist with dealer assessment on service capabilities for dealer appointments
- Handling warranty claims from the market responsible
- Generate service reports for the local market
- Electrical and electronic full knowledge
- PC use with office pack , other software will be a plus
- Basic knowledge on mechanical and hydraulic system
- Excellent planning organization
- Excellent capacity to work in group or as a supervisor
- Knowledge and compliance with safety rules
- Remote and on-field troubleshooting capacity
- Communication skills
- Spanish speaking with English written and spoken skills high level
- Available to travel EU / extra EU for short period
- Valid driver license
- Job in a fast-developing company which embodies sustainable and forward-thinking technology.
- Performance and experience based competitive remuneration.
- Commuting allowance when working from the Office.
- Team building events and employee learning opportunities.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.