Content Reviewer French

• Thoroughly read and understand a new set of evaluation guidelines, including specific criteria and examples for assessing model output.
• Evaluate the overall quality of responses based on provided criteria, focusing on areas such as:

• Ability to answer user questions (including identifying explicit refusals/punts).
• Helpfulness of responses in meeting user needs and providing actionable information.
• Understanding and interpretation of user queries.
• Factuality of information, including identifying hallucinations or fabricated knowledge.
• Provision of recommendations for health and wellness improvement or general health knowledge.
• Comprehensiveness (clarity and directness) in addressing all aspects of a query.
• Utilization of personal user data ( metrics, demographics, memories) in responses.
• Extraction and correct use of information from personal data.
• Overall sentiment and appropriateness of tone in messages.
• Overall quality and room for improvement of the response/model.
• Appropriateness of response length to the query.
• Cultural and regional appropriateness of the response (terminology, units, references, tone).

• Document any questions, concerns, or issues encountered while applying the guidelines to the new model output.
• Provide clear, concise, and constructive comments directly on the guidelines to facilitate fast-follow updates.
• Participate in calibration sessions with team members, other locations, or clients as instructed.
• Collaborate with team members to share best practices.
• Work effectively both independently and as part of a team.
• Synthesize evaluation findings into actionable recommendations for modeling and product teams.
• Communicate clearly with internal and external contacts as required.
• Manage multiple assignments concurrently.
• Adhere to Tech Mahindra and client procedures, policies, and guidelines.
• Follow and adhere to all KPI-related tasks to prevent business impact.
• Ensure breaks are pre-approved by the SME, Team Leader, or Managers.
• Comply with all instructions from the Team Leader & superiors.
• Adhere to all process-specific policies.
• Maintain confidentiality for all process-related work and critical details.
• Undertake any additional ad hoc tasks that contribute to improved client service or KPI enhancement.
• Identify opportunities that would help enhance the existing workflow.

• Language Proficiency: Expert written and verbal skills in the designated (FR & EN) language, including fluency in both writing and speaking.
• Cultural Affinity: Must be a native of the country where the selected language originated.
• Computer Skills: Basic computer proficiency with a typing speed of 35-40 Words per minute.
• Excellent verbal and written communication abilities.
• Strong analytical skills and attention to detail in scoring, identifying errors, and providing clear written justifications.
• Ability to multitask and adapt to rotational shifts.
• Familiarity with general health and wellness concepts & terms (specific medical knowledge is not required, but a general understanding is beneficial).
• Familiarity with common wearable device metrics (e.g., steps, heart rate, sleep duration) is a plus.
• Experience in content review, data annotation, or quality assurance is advantageous.
• A Must: Expertise of French culture, familiarity with local standards, places, important numbers, locally used conversion units (for eg miles and not KMs) like , metrics, slangs, nuances, festivals which are not appropriate for a user in France .
• Under-graduate or Graduate in any stream

• Meal Allowance - € 9,13 (per working day)
• Health Insurance
• Transport Allowance or Shuttle

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