Nearshore Sector | Technical & Quality Director – IT Service Center

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Company DescriptionAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.Job DescriptionPRIMARY MISSION
The Technical & Quality Director holds a dual responsibility: ensuring operational excellence of IT services delivered by the service center, while steering technical strategy and innovation. They are accountable for service quality, performance, security, and compliance with contractual commitments (SLAs), standards, and frameworks.RESPONSIBILITIES1. Technical LeadershipDefine the center’s technical strategy (infrastructure, tools, technologies, architecture)Supervise IT service engineering: support, operations, development, cloud, cybersecurityEnsure consistency and performance of deployed technical solutionsDrive continuous innovation and technology watch2. Team ManagementLead local technical managers and quality managersStructure teams and support skill developmentPromote cross-functional collaboration between technical, support, and governance teams3. Quality ManagementImplement, lead, and improve the Quality Management System (QMS)Oversee continuous improvement initiatives (ISO 9001, ITIL, etc.)Manage internal and external audits (quality, security, compliance)Define and track performance indicators (KPIs, SLAs, NPS, etc.)4. Service GovernanceEnsure compliance with contractual commitments and ITIL processesManage major incidents and associated action plansLead risk management related to technical and quality aspects5. Executive SupportContribute to the overall development strategy of the service centerProvide regular reporting to executive managementQualifications

Master’s degree (Bac+5) in IT, engineering, or quality management

Preferred certifications: ITIL, ISO 9001/27001, PMP/Prince2, Lean Six SigmaMinimum 10 years in IT, including 5 years in a leadership roleSolid experience managing an IT service centerDemonstrated success in both hierarchical and cross-functional team leadershipExpertise in IT environments: infrastructure, cloud, cybersecurity, ITSMDeep knowledge of quality standards and IT best practices (ITIL, ISO, CMMI…)Strong leadership, service-oriented mindset, analytical skills, and result-driven approachExcellent interpersonal skills, with the ability to influence and unite teamsFluent professional EnglishWillingness to travel abroad frequentlyAdditional InformationDevoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

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