Customer Support Engineer - Cybersecurity - Hybrid - Portugal

Porto
Permanente
Horário completo

Há 1 mês
Aplicar facilmente

Job Description:We are looking for a Customer Support Engineer to join an international tech scale up company, leader in cybersecurity solutions. This company applies security layers to web applications, garanting self-defensive capabilities that enable them to fight any fraud, reverse-engineering or tampering attempts, avoiding data leakage and damage to the customer’s reputation.As a Customer Support Engineer, your primary responsibility will be to guarantee customer satisfaction by providing exceptional support, implementing products according to customer needs, resolving technical issues, and addressing inquiries related to product features. You will collaborate closely with the Product Development team to ensure customer feedback informs product direction.What will you find?

Work on a high-impact project with global reach;

Join a culture of innovation, collaboration, flexibility, continuous learning and commitment to technical excellence;

Benefit from hybrid work policies and opportunities for real career growth.

What will be your mission?

Provide high-quality technical support to Jscrambler’s clients, taking full ownership of issues until resolution;

Collaborate with Product Development teams to resolve tickets effi ciently or escalate complex issues to higher support tiers when necessary;

Investigate technical issues, identify root causes, and assist clients by providing workarounds or permanent solutions;

Develop expertise in product capabilities and implement/confi gure products according to clients' needs;

Provide technical assistance to the Pre Sales team, including preparing demo environments and supporting them throughout the client journey;

Participate in meetings to address questions, clarify doubts, and help maximize product value.

What will make you triumph in this position?

Degree in Software Engineering, Computer Science, Information Technology, Information Systems, or related field;

2+ years of experience in Customer Support Professional, Customer Service Engineer or similar technical support role;

Strong understanding of web application architecture;

Ability to lead client-facing meetings and effectively communicate technical concepts;

Excellent spoken and written communication skills, with a client-focused mindset;

Experience and interest in Security and Application Security is highly valued;

Certifications such as ITIL are a plus;

Fluent level of English.

At Psicotec, we ensure a close relationship and continuous communication with candidates and clients. You can feel free to ask any questions! You will always have someone on this side to support you at any stage of the process.We are waiting for you and willing to give you more information about this amazing opportunity! Apply now!

Psicotec