TOC Service Operations Specialist (m/f/d) for Vantage Towers

Lisboa
Permanente
Horário completo

Há 14 dias

At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation. As a leading tower company, we're ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you'll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.If you're ready to take responsibility and shape the future of telco infrastructure with us, then let's level up in your career and reach the top - together.Your contributionThe TOC Service Operations Specialist will report to the TOC Service Manager and be responsible for ensuring high-quality service delivery, effective incident management, and adherence to operational governance frameworks. The role involves collaborating with internal teams, vendors, customers, and local markets to optimize performance and support continuous service improvement.

You monitor tower sites in real time, detect incidents, follow emergency protocols, and escalate when required.
You troubleshoot and resolve tower and equipment issues in collaboration with technical teams.
You coordinate escalations with stakeholders to ensure timely resolution.
You generate and analyze operational reports, track KPI/SLA performance, and recommend improvements.
You support the implementation of operational processes, governance structures, and capacity planning.
You handle customer onboarding, service requests, and performance monitoring to enhance customer experience.

What makes you stand out

5+ years of experience in Service Delivery, NOC/TOC Operations, or Telecommunications Infrastructure
Strong expertise in incident management, service monitoring, and escalation handling
Proven skills in troubleshooting, vendor/customer coordination, and cross-team collaboration
Solid analytical and reporting abilities with KPI/SLA tracking experience
Fluency in English, Spanish, and Portuguese (C1 CEFR)
Bachelor's or Master's degree in Telecommunications Engineering or related field

What's in it for you

A diverse, multicultural setup based on our values - Accountability, Respect, Teamwork, and Trust - and the unique opportunity to shape the organisation
An attractive salary package
Meal Allowance: Delivered on Pluxee card - €10.20/day
Pension Plan
Full Health Insurance: For employees and co-payment for family members
Life Insurance
7 extra vacation days: 4 flexible, plus 3 fixed - 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's.
Parking Slot

Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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