IT Service Manager (m/f/d)

Amadora, Lisboa
Permanente
Horário completo

Há 15 dias

Create a better #TomorrowWithUs 🚀At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.
With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers.
Are you one of them? Come join us! ⭐Your mission will be...

The candidate will be part of the global service management team for ACES/GWSS services based on PEGA platform
Close collaboration with ACES/GWSS service owners and rest of CoE team on service management activities, with focus on provider management, stakeholder management and marketing/promotion and communication
Supports the implementation of the service strategic and platform roadmap and the development of the services

Provider management activities:

Support contracting activities driven by SCM over the service lifecycle (eg. contract changes, renewals, pricelist negotiation, etc.)
Familiarize with contract content, e.g. provider deliverables, metrics, service levels and KPIs to ensure fulfilment of provider's contractual obligations
Maintain regular communication with providers, including participation in service, operations or contract review meetings to measure and track provider performance according to SLAs
Support PRM team on the evaluation and rating of provider activities, eg. spiderweb rating
Follow-up corrective action items with providers in case of escalations or any deficiencies are detected.

Marketing/communication and Stakeholder management activities:

Support service owner in the relationship with stakeholders over regular contact with application owners/teams, interviews and surveys
Participation in annual stakeholder analysis to derive service improvement plans
Manage service communities
Responsible for service communication channels: Newsletter, SharePoint, Viva Engage, survey tools
Contributes to the organization of events and marketing and promotion activities, eg. Lunch&Learn sessions, ACES Magazine, etc.

We are looking for...

3+ years of experience in IT in contact with service/provider management activities
Ideally, basic knowledge in BPM applications and the low code platform PEGA and Process Automation or Workflow topics
Experience of working in an international team and environment
Experience in provider management
Fluent English
Strong communication capabilities and customer orientation
Technical background and expertise
Excellent team player

What you can expect from us…A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.What makes us proud as an employer:

Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
Forbes - World's Best Employers (#1 Engineering & Manufacturing)
LinkedIn - LinkedIn Top Companies (#2)
OnStrategy - REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
Fortune - World's Most Admired Companies (#1 Industrial Machinery)
Teamlyzer - Company with the Best Interviews (#1 Technology)

Please attach your CV in English.#Siemens #PortugalTechHubSiemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!

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