nglish Customer Support Specialist Social Media Project
- Lisboa
- Permanente
- Horário completo
Contract Type: Full-time, Permanent
Working Hours: Rotational shifts (Monday to Sunday)About the RoleWe are looking for a fluent English speaker (C2 level) to join our dynamic social media support team in Lisbon. If you are passionate about digital communication, enjoy problem-solving, and want to work in a multicultural environment, this opportunity is for you!As a Customer Support Specialist, you will assist users of one of the worlds leading social media platforms, ensuring a positive customer experience and maintaining brand reputation.Key ResponsibilitiesProvide professional support to English-speaking users via chat, email, or phone.Assist with account issues, platform navigation, and content inquiries.Identify and escalate complex cases to the appropriate department.Maintain high customer satisfaction through clear and empathetic communication.Work efficiently within defined KPIs and service levels.RequirementsEnglish at C2 level (written and spoken).Valid work permit or residence card in Portugal (mandatory).Strong communication and problem-solving skills.Previous customer service experience is a plus, but not required.Flexibility to work rotational shifts (including weekends and holidays).What We OfferCompetitive salary package.Paid training and continuous development opportunities.Modern and vibrant office in central Lisbon.Multicultural team and friendly work environment.Career growth within a leading international company.