Senior TOC Expert (m/f/d) for Vantage Towers

Lisboa
Permanente
Horário completo

Há 15 dias

At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation. As a leading tower company, we're ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you'll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.If you're ready to take responsibility and shape the future of telco infrastructure with us, then let's level up in your career and reach the top - together.Your contributionAs Senior TOC Expert, you will lead the service management function within the TOC, ensuring high-quality monitoring, incident response, troubleshooting, governance, and customer operations across our tower infrastructure. You will play a key role in defining operational strategies, improving service performance, and managing escalations across multiple regions.

You oversee tower site monitoring, incident detection, and response, ensuring performance, security, and compliance.
You troubleshoot and resolve issues, coordinating with vendors, suppliers, and internal teams.
You manage escalations, resolving complex cases with stakeholders and external partners.
You design and implement the TOC Operating Model, governance structures, and performance frameworks.
You generate and analyze operational and service reports, track KPI/SLA/OLA adherence, and drive continuous improvement.
You onboard and support customers, manage service reviews, handle inquiries, and enhance the overall customer experience.

What makes you stand out10+ years of experience in Service Management, NOC/TOC Operations, or Infrastructure MonitoringProven expertise in incident management, troubleshooting, governance, and escalation handlingStrong skills in customer success management, stakeholder collaboration, and leadershipSolid analytical and reporting abilities with KPI/SLA tracking experienceFluency in English, Spanish, and Portuguese (C1 CEFR)University degree in Telecommunications Engineering, Civil Engineering, or similar (preferred)What's in it for you

A diverse, multicultural setup based on our values - Accountability, Respect, Teamwork, and Trust - and the unique opportunity to shape the organisation
An attractive salary package
Meal Allowance: Delivered on Pluxee card - €10.20/day
Pension Plan
Full Health Insurance: For employees and co-payment for family members
Life Insurance
7 extra vacation days: 4 flexible, plus 3 fixed - 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's.
Parking Slot

Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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