Italian Customer Advisor for Printer Company - Lisbon, Portugal
Foundever
- Lisboa
- Permanente
- Horário completo
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!Your future project: join our Italian Customer Support team.Our client is a renowned printer company, a global leader in providing innovative imaging solutions and technologies that help customers worldwide.As a customer service specialist in this project, your daily responsibilities will include:
- Being part of a team specialized in troubleshooting and solving customer queries through phone and email
- Solve with precision and efficiency emerging issues that customers may face
- Find solutions and optimize the customer´s technical knowledge
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture