IT Services Manager

Porto
Permanente
Horário completo

Há 1 mês

The possibilities of technology are only limited by our imagination. We work on complex digital projects with major clients who want to solve the biggest challenges of our time.As part of Vinci Energies, Axians is the brand dedicated to ICT and Digital Transformation. You can find us in 37 different countries, with over 16k employees and generating more than €3.6 billion.We're seeking a skilled Service Manager to lead service delivery, streamline operations, and enhance client satisfaction.Responsabilities:Act as the primary point of contact for strategic and contractual matters with VE;Ensure seamless service implementation, delivery, governance, and continuous improvement;Oversee SLA/KPI compliance, reporting, and escalation management;Coordinate communication between VE stakeholders and Axians delivery teams (Level 1 support, operations).Skills and requirements:5+ years in IT service management (outsourcing/managed services);ITIL-based incident/request management experience;Proficient in ITSM/ticketing tools (e.g., EasyVista);Exposure to digital platforms, CMS, and analytics tools (Nice to have);Fluent in English and Portuguese; French is a plus;Comfortable in multi-stakeholder settings and collaboration tools.Our offer:

Work-life balance;
+5 extra days of parental leave;
Employee Assistance Program (support in areas such as Psychology, Psychosocial, Legal and Finance);
Hybrid work Model;
Employee Stock Options;
Flex benefits;
Health and Life Insurance;
Internal mobility program cross geography, role or industry.

Axians

Candidate-se