Customer Success Analyst (M/F)

Health Market Research

  • Sintra, Lisboa
  • Permanente
  • Horário completo
  • Há 5 horas
A HMR Portugal encontra-se a recrutar um Customer Success Analyst para integrar a sua equipa de Customer Success. Esta função tem um papel essencial no acompanhamento dos clientes, assegurando uma experiência de excelência e promovendo a correta utilização dos nossos serviços e soluções.Responsabilidades:
  • Desenvolver um conhecimento aprofundado da oferta de serviços da HMR e das necessidades dos clientes, garantindo um acompanhamento personalizado;
  • Estabelecer e manter relações de proximidade com os clientes, promovendo a sua retenção e satisfação e maximizando o valor do ciclo de vida do cliente;
  • Assegurar a correta implementação e utilização das soluções da HMR, garantindo alinhamento com as operações diárias dos clientes;
  • Atuar como ponto de contacto primário, esclarecendo dúvidas e promovendo o uso eficiente dos serviços;
  • Ministrar formação e prestar acompanhamento contínuo, incentivando a adoção das melhores práticas;
  • Recolher, integrar e analisar dados provenientes de diferentes fontes, aplicando técnicas estatísticas para gerar insights relevantes;
  • Elaborar relatórios analíticos para apoiar a tomada de decisão e contribuir para o conhecimento do mercado;
  • Gerir expectativas dos clientes, garantindo um alinhamento realista e transparente;
  • Identificar oportunidades de melhoria e antecipar desafios, propondo soluções estratégicas;
  • Colaborar com equipas internas na definição e otimização da experiência do cliente.
O que procuramos:
  • Formação superior em Ciências Farmacêuticas, Gestão de Informação ou áreas afins;
  • Experiência profissional mínima de 1 ano em Customer Success, Gestão de Clientes, Análise de Dados ou funções similares;
  • Domínio da língua inglesa (falado e escrito);
  • Competências avançadas em Microsoft Excel e análise de dados;
  • Capacidade de escuta ativa e gestão de expectativas para promover a satisfação dos clientes;
  • Excelentes competências de comunicação, influência e resolução de problemas;
  • Capacidade de gestão do tempo e priorização, trabalhando de forma organizada em contextos dinâmicos;
  • Perfil autónomo, proativo e com espírito crítico para antecipar desafios e apresentar soluções;
  • Conhecimento de ferramentas de CRM será valorizado.
Se reúne os requisitos definidos e os seus objetivos de carreira se enquadram nesta oportunidade, envie o seu CV para indicando no assunto: “Customer Success Analyst (M/F)”.Reach us.E-mail
«All copyrights reserved to HMR® | Health Market Research Group[]1 Step 1NameEmaila valid emailemailPhoneyour numberLinkedInFileuploadcloud_uploadUpload CV/Resume *Cover Lettermore details0 /Declarationa target="_blank" href="/website-privacy-policy/"
Privacy Policy
/a
and that I understand how my personal data will be processed." class="validation-lenient">I declare that I have read the and that I understand how my personal data will be processed.Submit Formkeyboard_arrow_leftPreviousNextkeyboard_arrow_right ×Oops...Slider with alias slider 1 not found. ×HMR HEALTH MARKET RESEARCH INTERNATIONAL, SA intends to install cookies that allow the statistical measurement (aggregate and anonymous) of the use of the website (e.g. number of unique visitors) in order to improve the website. These cookies are supplied by third parties and will only be installed if you authorise them. This tool will also install a cookie on your device that stores your preferences for 90 days.Accept Reject Cookies definitions Cookies definitionsClose GDPR Cookie Settings
  • Privacy Overview
  • Strictly Necessary Cookies
  • Third Party Cookies
  • Cookie Policy
Privacy OverviewThis website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.Strictly Necessary CookiesStrictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings..Enable or Disable CookiesIf you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.Third Party CookiesThis website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.Keeping this cookie enabled helps us to improve our website.Enable or Disable CookiesPlease enable Strictly Necessary Cookies first so that we can save your preferences!Cookie PolicyCookies, by definition, are small pieces of information, that collect and storage information on your equipment through your browser.There are cookies that are strictly necessary for the website operation, for example, to:a. Identify and authenticate the user; or
b. Remember your habitual preferences; or
c. Allow the user to complete tasks without having to re-enter information (e.g., when changing pages or returning, as in the case of form data, shopping cart, etc); or
d. Effect, enable, facilitate, or support communications from/through the website; or
e. Provide certain functionalities requested by the user; or
f. Information systems security and/or fraud preventionThese cookies will be stored on your device and do not require your consent.Cookies may also be used to collect information, for example:a. Measure and obtain statistics of the use of the website, for example, number of unique visitors, detect search engine keywords, detect specific aspects of navigation such as duration of visit, most visited pages, or most accessed contents (analytics cookies); or
b. Adapt advertising and marketing based on your behaviour and profile by adapting the advertisements to be displayed (tracking cookies, advertising, analytics); or
c. Third parties other than HMR, which collect your browsing information across different websites to create such profiles (third party cookies)The storage of these tracking, advertising, analytics, and third-party cookies will always depend on your previous acceptance and consent, that can be withdrawn at any time through specific tools and/or your browser.Like cookies, pixels tags, web beacons and other similar technologies are images and/or pieces of code that are loaded when a user visits a webpage or opens an email.These technologies contain an external link to a tool server and allows to track the user behaviour, to obtain data for online marketing, analysis, and re-routing marketing.When the user visits the destination website, this operation is registered in the log files on the tool server and may include several information about the user, namely, the operating system, session duration or IP address.The storage of this tools will always depend on your previous acceptance and consent, that can be withdrawn at any time through specific tools and/or your browser.

Health Market Research