We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.We are looking for a Customer Support Specialist to join our team in the leisure and sports sector. This role requires excellent communication skills in Italian (C1) and good working knowledge of English (B1).Location: Office-based (with the possibility of Work From Home after training and nesting period)Schedule: Monday to Friday, 7:00 AM – 4:00 PM (fixed schedule for now). In the future, shifts may cover Monday to Saturday.Responsibilities:
Provide customer support via phone, email, and chat in Italian.
Assist customers with inquiries related to leisure and sports products and services.
Ensure customer satisfaction by resolving issues efficiently and professionally.
Collaborate with team members to achieve performance targets.
Requirements:
Italian C1 level (mandatory).
English B1 level (mandatory).
Strong communication and problem-solving skills.
Availability to work office-based (possibility to work from home after training/nesting).
Customer-oriented attitude with attention to detail.
What We Offer:
Base salary: €900 gross/month (x14 annual salaries, according to Portuguese law).
Cash meal allowance: €132/month.
Full training provided.
Opportunity to work in an international environment in the leisure and sports sector.
Career development and growth opportunities.
If you are passionate about customer support and want to build your career in a dynamic and growing industry, we would like to hear from you.Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
