Italian Customer Service Agent - Hybrid

RECRUITERs

  • Carcavelos, Lisboa
  • Permanente
  • Horário completo
  • Há 10 horas
Empresa:RECRUITERsDescrição da FunçãoLocation: Carcavelos, Portugal (Hybrid - 2 days on-site)Languages: ItalianStart date: 22.09.2025Gross salary for the Italian market: €870 base + €300 language bonus + performance bonus + meal allowance (€167,86).Contract: 12 months ( with the option to stay longer)Are you fluent in Italian and living in Portugal?Looking to grow your career in customer service with a company that creates unforgettable experiences?Join a market leader in the European leisure gift industry and become part of a dynamic team helping customers discover moments that matter.What You'll Be Doing:
  • Assist customers via phone, email, chat, and social media
  • Help with orders, exchanges, and identify upselling opportunities
  • Ensure accurate case tracking and timely follow-up
  • Stay up-to-date with product knowledge and internal policies
  • Collaborate with your team to meet quality KPIs and boost customer satisfaction
What We're Looking For:
  • Fluent Italian- mandatory
  • Strong English skills - written and spoken
  • Previous experience in customer support (ideally in a contact center or B2B setting)
  • Ability to multitask, adapt, and thrive in a fast-paced environment
What's On Offer:
  • Base salary plus language bonus
  • Performance bonuses and incentives
  • Monday to Friday, 8am-5pm schedule
  • Comprehensive PAID training provided ( 4 weeks)
  • Work from anywhere in the world for up to 20 days/year
  • Private health & life insurance
  • Regular team events and engagement activities
  • Direct employment with the client - no outsourcing
  • Clear career progression path
Interested?Send your CV to or call us directly atTake the next step in your career - and help others create magical moments.ObservaçõesLisboa (Portugal)

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