TSM Process Owner for Incident / Problem / Knowledge Management
- Lousado, Braga
- Permanente
- Horário completo
Location: Lousado, Portugal (Hybrid work model)Continental is looking for an experienced ITSM Process Owner for Incident / Problem / Knowledge Management to join its global IT Service Management (ITSM) team. This is a key role within the organization, focused on driving the effectiveness and continuous improvement of critical ITSM processes in an international environment.Key Responsibilities:Global ownership of Incident, Problem, and Knowledge Management processesDesign and evolution of the process strategy and roadmap in alignment with Continental's ITSM strategyCreation, update, and governance of related process documentationMonitoring and reporting of process KPIs and complianceCoordination and management of internal and external service providers, including budgetingIndependent execution of global process implementation projectsDesign and delivery of global training programs to ensure process adoption and maturityYour Profile:University degree in Business Informatics, Computer Science, Engineering, or a related areaMinimum of 3 years of hands-on experience managing ITSM processes in a global contextITIL Foundation certification required; ITIL v3 Expert certification is a plusStrong customer focus and excellent communication skillsFluency in English (spoken and written)Proven experience working in international teams and leading global initiativesStrategic thinking and ability to translate vision into practical executionSkilled in presenting process concepts and results to various levels of stakeholdersBackground in project managementWillingness to travel up to 15%What We Offer:Integration into a challenging and international working environmentFlexible hybrid working modelAgile and collaborative work cultureContinuous learning and development opportunities, including access to mentoring and global internal Software AcademyTailored individual development plansParticipation in a diverse international team across three global locationsThe chance to make a real impact in one of the world's leading technology companiesWe are committed to building an inclusive and respectful workplace where everyone feels safe and valued. All applications are welcome.Ready to move forward with Continental? Apply now through the online platform.Data de validade: 20/09/2025