ITSM Process Owner for Service Catalogue Management
- Lousado, Braga
- Permanente
- Horário completo
Location: Lousado, Portugal (Hybrid work model)Continental is looking for an experienced ITSM Process Owner for Service Catalogue Management to join its global IT Service Management (ITSM) team. This is a strategic role focused on developing, implementing, and continuously enhancing the Service Catalogue Management process within a complex international IT landscape.Key Responsibilities:Global ownership of the Service Catalogue Management processDevelopment of the process strategy and roadmap in alignment with the overall ITSM strategyCreation and continuous update of process documentationEstablishment and monitoring of process KPIs and governanceOversight of internal and external service providers, including budget managementIndependent execution of global implementation projects related to the Service CatalogueDesign and delivery of training to support process adoption and maturityYour Profile:University degree in Business Informatics, Computer Science, Engineering, or a related field3+ years of experience managing ITSM processes in a global environmentITIL Foundation certification required; ITIL v3 Expert certification is a strong plusExcellent communication skills and a customer-centric mindsetFluency in English, both written and spokenExperience working with international teams and leading global projectsAbility to present and tailor process concepts to different management levelsStrong strategic and operational thinkingProject management experienceWillingness to travel up to 15%What We Offer:A dynamic and international working environmentHybrid working model with flexibilityAgile and collaborative cultureContinuous learning opportunities, including global Software Academy access, training, and mentoringPersonalized development plans based on your career goalsThe opportunity to be part of a global team and influence international IT processesA role with real impact in a leading technology company driving innovation in mobilityWe are committed to fostering a safe, respectful, and inclusive workplace. All applications are welcome.Ready to move forward with Continental? Apply now through the online platform.Data de validade: 09/09/2025