Strategic Account Manager - Uber Direct

Lisboa
Permanente
Horário completo

Há 2 mêses

Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic. Merchants across all categories have increased their investment and interest in their digital and delivery offering. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber is well positioned to allow merchants to use our network of couriers, fulfilling the on-demand last-mile-delivery service for orders to their own app and website.Uber Direct is a new business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, E-Commerce - empowering merchants to deliver orders generated on their own channels (outside of Uber's marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Our goal is to set the momentum that will transform Direct into a sizable part of our business. Uber Direct has the potential to be our next multi-billion dollar business.This role will be a part of a recently formed Direct team in Portugal, and will be working very closely with the Eats and Grocery & Retail teams in Portugal, the EMEA central Direct team and cross-functional counterparts worldwide.As a Strategic Account Manager for Uber Direct in Portugal, you will be owning the relationship with a growing base of Partners (food and non-food retailers, e-commerce players, aggregators) to fuel Uber's Direct growth in Portugal. You will be responsible for their operational & technical onboarding on Uber Direct, as well as for growing our business with them. You will play an integral role on a cross-functional team, executing towards our vision and strategy of connecting e-commerce to final consumers. You will collaborate across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers!Core Responsibilities * Own a portfolio of strategic merchants, acting as their primary point of contact and growth advisor.

Analyse performance data to surface growth opportunities and operational efficiencies, translating insights into action plans.
Coordinate cross-functional squads (Sales Ops, Product, Support, Finance) to deliver flawless operational execution.
Lead commercial negotiations-renewals, upsells, and new service adoption-driving win-win outcomes.
Establish and maintain structured account plans, QBRs, and executive business reviews.
Respond swiftly to escalations, troubleshooting issues and mobilising resources to resolution.

---- Basic Qualifications ---- * Min 3 years of experience in Sales, Account management, Business Development or Operations in a large business or growing a start-up or other relevant experience

Experience in account management, a consistent record in business development and client management preferred
Good business understanding and judgment. Familiarity with e-commerce customer journey or willingness to learn to support merchants on the design and implementation of their customer journey from ordering to delivery.
Comfortable dealing with technical information and guiding business stakeholders through technical business requirements
Hands-on mindset, comfortable deep-diving into operational and technical topics to support merchants on day-to-day issues in coordination with cross-functional teams
Analytical mindset, comfortable dealing with numbers and producing performance analysis (mostly on Google Sheets)
Empathetic when dealing with different people; able to quickly build relationships with external and internal partners
Entrepreneurial mindset and high agency / proactivity
High adaptability to change and ability to execute quickly
Proficiency in English and Portuguese

Must-Haves (on the CV) * Proven experience managing complex, multi-stakeholder accounts (enterprise or marketplace preferred).

Fluent English and Portuguese
Demonstrated analytical proficiency (Excel/Sheets, basic SQL or BI tools).

Mindset & Behaviours (beyond the CV) * Quick thinker who thrives under pressure and ambiguity.

Exceptional stakeholder manager-builds trust and long-lasting partnerships.
Operationally curious-instinctively spots process gaps and drives efficiency.
Proactive, entrepreneurial “owner” mentality; relentlessly pursues impact.

Nice-to-Haves * Background in on-demand delivery, marketplaces, or SaaS.

Prior success in commercial negotiations (pricing, contract renewals).

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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