Operations Analyst - Portugal (They/She/He)

Lisboa
Estágio
Horário completo

Há 23 dias

If you're here, it's because you're looking for an exciting ride.A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.What makes our ride unique?🤝 Our culture and strong values.💪 Our career development philosophy.🤝 Our commitment to being a force for good.We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.YOUR MISSIONYou will be responsible for supporting the Portugal Partner Operations team with insightful operational analysis. Your mission will be to deep dive into data to identify patterns, devise action plans to improve operations of our partners.THE JOURNEY

Provide analytical support to the operations team in Lisbon
Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses to improve the partner operations (improve preparation times, reduce cancellations and decrease bad ratings) to make sure we always deliver the best service to our customers
Be responsible for partner operational excellence, compliance with processes, experience on platform and many more from data perspective: providing deep analytics, creating dashboards, bots, simulations, data models.
Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
Understand, deep-dive into the data, to understand the reasons and the levers we can act upon to improve KPIs
Own all dashboards and build new tools to improve the visibility of metrics in the department
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Work with global and regional teams to coordinate and execute projects to reach your goals

WHAT YOU WILL BRING TO THE RIDE

Up to 2 years of professional experience outside of an academic and internship setting, in highly demanding positions (operations, consulting, tech, etc.)
Bachelors in Data Science, Finance, Engineering, Business or similar
Results-oriented, autonomous and efficient
You have amazing attention to detail, a great appetite to learn, and are driven to get your hands dirty
Excellent critical thinking by using a data-driven approach
Excel/Gsheet proficiency
Experience in SQL preferred
Knowledge of visualization tools like Looker is a plus
Portuguese and English is a must
Based in Lisbon

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.We believe driven talent deserves:

🌟An enticing equity plan that lets you own a piece of the action (applicable for senior roles and above).
💪 Private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
💳 Coverflex discounts on gyms, wellbeing, technology, pharmacy, courses, and even kindergarten expenses.
🏊 Discounted gym memberships to keep you energized.
🏖️ 28 days of time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave, and nursery monetary support for the first 6 months.
🧠 Online therapy and well-being benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).So, ready to take the wheel and make this the ride of your life?Delve into our culture by taking a peek at our and check out our and !

Glovo

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