General PurposeAs an Assistant Manager Digital Experience Operations at adidas you will contribute to the execution of digital campaigns and activations, supporting the optimization of the consumer journey across our digital ecosystem. You will partake in standardization and continuous improvement of assigned processes in collaboration with markets and stakeholders. Driving best practices and contributing to a culture of operational excellence are key activities expected from this role. Additionally, you will support day-to-day issue resolution in your area of responsibility.Key ResponsibilitiesScope: Contribute to specific digital operations processes affecting small to medium user groups, ensuring smooth execution across digital touchpoints.Process Definition & DocumentationContribute to process definition with global and local departments to enable efficient campaign execution and operational excellence.Support stakeholders concerning market rollouts or new functionalities in your area of responsibility.Align processes within your scope of responsibility to the adidas digital ecosystem through consistent integration with internal and external platforms.Maintain detailed and transparent documentation to support clarity and knowledge sharing across teams.Continuous ImprovementRegularly monitor and evaluate operational processes, identifying inefficiencies or bottlenecks and proposing data-driven solutions.Participate in process reviews involving relevant stakeholders to collect feedback and contribute to a backlog of improvements.Support the definition of change requests for new functionalities, ensuring sufficient detail for qualification and implementation.Day-to-day OperationsSupport markets and agile teams on day-to-day issue resolution and operations within your scope.Contribute to smooth execution of digital marketing activations by coordinating with relevant teams.Best PracticesContribute to the development and adoption of operational best practices.Support communication and training of best practices within the organization.Key RelationshipsAgile product teamsDigital Activation TeamsOperations & Services TeamDigital Analytics teamsadidas MarketsGlobal TECHRequirementsEducation & ExperienceDegree in Business Administration, Digital Marketing, Information Systems, or a related field (or equivalent experience)2+ years of experience in a digital, operations, or eCommerce environment, preferably in a global or matrixed organizationBasic knowledge in respective domain (e.g. Payments, Consumer Engagement etc.)Understanding of digital workflows and operational processes, with exposure to process optimization and automation toolsExperience in executing digital campaigns and activationsSoft-SkillsAbility to quickly adapt to changing business processes and business partnersStrong communication and collaboration skills, comfortable presenting topics at various organizational levels both in person and remotelyHard-SkillsComfortable working with enterprise-level platforms and technologiesProject management and project monitoring experience is a plusKnowledge of process optimization methodologies (LEAN, 6Sigma, etc.) is a plusFluent English both verbally and written
